We’re all working smarter by letting technology take care of our repetitive tasks, but sometimes things still go wrong.

The service for sending your emails might be down, there might be a problem with the template you use for generating PDFs, or perhaps you made a typo in your automated task’s setup.

If any task in your taskflow failed, you’ll see a “Retry?” link instead of the usual link to “Continue” in the “Live Taskflows” view.

On closer inspection of the taskflow, you’ll also see a “Retry?” button in that taskflow’s history, next to the task that failed.

The failed task contains details about the error, and will give you a clue as to why the task could not be executed.

You might need to reconnect your task’s authentication details, or fix incorrect settings in the setup of the task itself, before retrying the task.

Retry the task by clicking either of the “Retry?” links. If the task completes successfully, Kotive will attempt to run the next automated task(s) in the taskflow. You’ll then be taken back to the screen from where you retried the task.