The 'Online ordering' workflow is designed to assist you with processing orders that are placed online, from quoting the client, to delivering their order, and following up on payments that are due. While this workflow looks very complex, with many role players and potential scenarios, you don't need to worry about a thing - this is because the 'Online ordering' workflow keeps track of the order's status and always knows which task needs to be completed next and by whom. The only time when you have to think about anything, is when the workflow sends you an email with an instruction.
The Online ordering workflow is automatically copied into your account when you select it. Want to make one or two changes to fit your situation better? No problem!