We conducted a study into the ROI (Return on Investment) one of our customers get from a single Kotive workflow.
They’re a professional training company that provides a variety of learning and skills development interventions aimed at Continuous Professional Development (CPD) and they use a custom Kotive workflow to automate the repetitive administrative tasks for all their in-person training registrations. (The workflow is similar to our “Continuous professional development” template workflow.)
Update: Since conducting this case-study we have created a toolbox of online teaching tools that make-learning-flow for students. Learn more about our online teaching and learning tools →
The workflow starts with an online registration form and ends on completion of training, when an attendee’s accreditation certificate is automatically created and emailed to them.
The company has more than 80 different training events and processes an average of 150 registrations every month. They use the same workflow for all their training events since they can pre-fill the fields in the registration form with the unique details of each specific training event.
Their return on investment (ROI) of 2,344% is impressive to say the least: by investing $54 a month they save 170 employee hours and $1,320 every month. (You can calculate your own ROI by using our Business Process Savings Calculator.)
The benefits of automation are however also subtler than the computation of the saved hours and dollars.
Since the employees are freed from the pesky repetitive tasks, they are able to get an overview of all registrations and can therefore quickly identify potential problem areas and/or critical growth areas. This level of insight and overview is just not possible to get when you are snowed under with manual tasks.
The involvement of employees in the registration process has become more crucial. This results in employees being more intelligently involved in the business and able to provide better personalized attention to outlier customers; customers who would otherwise have created animosity among employees.
Lastly, the business is ready to handle exponentially larger numbers of registrations every month.
They have made significant gains but the ultimate capacity of the business remains limited until such time as the bottlenecks - their remaining manual business processes - have been automated.
The next step for this business would be to look at the other processes related to the whole training business and to automate those. Every second counts.
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A study into the Return on Investment of one of our workflow customers. One workflow saves $1,320 monthly.