“Good morning! Do you have any idea when those A4 notebooks will arrive? I think I ordered them quite a while ago… And I really need them before the end of the week. Thanks! -Jo”
Uh oh. Now you remember. You received an email from Jo about two weeks ago asking for twenty notebooks, and you were so swamped with work on the day that you completely forgot to put the order in with the supplier. They take AT LEAST four days to deliver, and now Jo will have to wait even longer.
A skills development company is organizing a workshop. They want people to be able to register for their workshop online and they want to motivate people to pay in advance for the workshop. This will help them prevent a bottleneck on the day of registration and people who paid are less likely to cancel on the day.
This is a process with mundane tasks that can lock-up the capacity of the company’s employees. More registrations for the workshop put more pressure on the employees. This may escalate to a situation where casual workers need to be employed to help.
Sarah* has run a garden service for the past eight years. Her priority is to provide work for the poorest of the poor. Over the years she has trimmed her personnel to a core group of workers who are reliable and enthusiastic. They are more like family than employees. And in the winter months when work is scarce, they all tighten their belts, surviving, with the promise of abundance come spring.